Fair Trading has released its February Complaints Register, adding four new businesses to the list for prompting 10 or more complaints during the month.
Fair Trading Commissioner, Rose Webb (pictured) said the Register includes 23 new and known businesses, with a total of 472 complaints between them.
“Consumers complained about a range of big and small businesses, reporting they are unhappy with the customer service received, for issues including delivery, advertising and the supply and quality of goods,” Ms Webb said.
She said baby products retailer Huggies, which will cease its NSW nappy manufacturing operations in July, was one of the businesses that appeared on the list for the first time after 16 customers reported they were dissatisfied with the quality of goods supplied.
She said Fair Trading received 11 complaints about shutter and blinds business Guardright Industries, while blinds and textile supplier, McElwaine Fabrics, received 19 complaints from customers who were unhappy with the supply of goods and services.
Sydney Tools also appeared for the first time and prompted 10 complaints about its hardware and building supplies.
Of the motor businesses, newcomer Tynan Motors was highest on the list, receiving 14 complaints from dissatisfied consumers.
Volkswagen Group received 11 complaints, while Ford Motor Australia and Sutton Motors received 10 complaints each.
Ms Webb said the majority of complaints for all four motor dealers related to warranties and the quality of goods.
“Businesses that appear on the register should use this as an opportunity to consider how they can provide better customer service to consumers,” Ms Webb said.
