The Commissioner for Consumer Protection has issued advice on the extent of consumer rights during the COVID-19 pandemic.
The Commissioner, Lanie Chopping (pictured) said the spread of COVID-19 around the world had created a worrying and confusing time for many.
“Holidaymakers are wondering about cancelling trips abroad, while panic-buying has even turned the weekly grocery shop into a daunting task,” Ms Chopping said.
“For ticketholders wondering about refunds to events cancelled by organisers, the Australian Consumer Law requires the business to provide a remedy such as a refund, credit note or voucher to affected consumers.”
She said individual circumstances would vary when it came to travel issues but with some airlines now providing refunds or flight credits, it was best to contact them directly.
“Those curious about travel insurance should know that an insurer may cover a cancellation if the holiday and insurance were booked before their cut-off date for COVID-19 exemption, but it’s important to read the Product Disclosure Statement,” Ms Chopping said.
“For those still wishing to travel despite the warnings and prospect of a 14-day home quarantine upon returning to Australia, there are some important precautions you need to take.”
She said people should keep an eye on specific travel advice for their destination as entry and exit requirements were constantly changing.
“Many countries have introduced restrictions and screening measures at border crossings and transit hubs, and these rules can change at short notice,” Ms Chopping said.
“It’s important to note that most travel insurance policies won’t cover destinations on the ‘do not travel’ list.”
The Commissioner’s full advice can be accessed at this PS News link.
