A recent survey of users of Access Canberra’s services has revealed the Agency enjoys a strong, positive reputation with the Canberra community.
The survey showed that 97 per cent of respondents were satisfied or very satisfied with service when visiting an Access Canberra shopfront.
It asked the respondents how happy they with their experience when calling a Contact Centre or using the Access Canberra website with the Contact Centre receiving a 92 per cent ‘satisfied’ or ‘very satisfied’ rating, with 88 per cent saying they were either satisfied or very satisfied with the digital services.
Access Canberra heavily promotes its online presence urging people to “skip the queue and complete more than 400 transactions online when it suits you”.
Since it was established in 2014, Access Canberra has combined the Territory’s shopfronts, contact centre and online services within the single organisation.
It was established to be a one-stop shop for ACT Government customer and regulatory services.
“We provide an easy, streamlined method to access Government information and undertake transactions with the ACT Government,” it said.
Its services also include acting as a contact for advice on a range of matters from building, utilities, land and lease regulation to racing and gambling legislation.
“We are part of the Chief Minister, Treasury and Economic Development Directorate and are at the forefront of regulatory reform and the drive to reduce red tape across Government,” the Agency said.
