The Department of Health has launched a project to improve the access of older Australians to information and services relating to the nation’s aged care system.
The Department has made a call for tenders for trials of a new aged care navigator network, including information hubs, community hubs and one-on-one support from specialist workers, to streamline and simplify access to aged care services.
Minister for Senior Australians and Aged Care, Ken Wyatt said the trials would be aimed at assisting senior Australians and their families get the best outcomes from the aged care system.
“I have been listening to people and these changes were formed following direct feedback from the community,” Mr Wyatt said.
“Some people find it more difficult than others to navigate their way through and may need additional support to understand, choose and access aged care services.”
He said the goal was to find the best way to break down the barriers that were preventing people from making informed choices around their aged care.
“A variety of programs will be tested to help people better engage with the aged care system, including connecting them with My Aged Care and providing support to choose and access services,” Mr Wyatt said.
“The trials will aim to be of particular assistance to people who have complex needs, including those facing language and technology barriers, significant financial disadvantage or social isolation.”
The trials are expected to start in January 2019 and end in June 2020.
