Service NSW is calling for input on new digital identity services to help it understand how people want to use the services and what credentials they would like to be able to access in the ServiceNSW app.
Opening consultation, Minister for Digital and Customer Service, Victor Dominello said the whole-of-Government approach to digital identity would give customers the option to use digital credentials for various licences, certifications, qualifications and other eligibility documents.
“We will empower customers to take control of their personal information when engaging with Government anywhere, anytime, delivering on our commitment to introduce innovative technologies to drive improved customer experience,” Mr Dominello said.
“The new digital services will be faster, more convenient and less costly to use than paper or physical alternatives, and will be less prone to forgery, misplacement or theft than physical documents,” he said.
“Customers will also be able to avoid sharing more personal information than required, which can sometimes happen when a physical document needs to be provided.”
Mr Dominello said the new services would be rolled out in 2022 to save customers time and money, including Working With Children Check renewals, occupational or vocational licences and a Digital Seniors Card.
The Minister said as a result of Dine and Discover, more than 5.1 million Service NSW customers had chosen to prove their identity to a level that meant they would not need to re-prove it for more than 90 per cent of Service NSW transactions.
“We’re making sure customers have a choice and are in full control when sharing their personal information with NSW Government, with new solutions being entirely opt-in,” he said.
“Robust privacy and security measures, as well as strong anti-fraud safeguards, will be built into new services to ensure customer information is protected at all times.”
Mr Dominello said Service NSW customers would continue to have the option of accessing services, advice and support via their local Service Centre, over the phone through the Service NSW contact centre or via the Agency’s app and website.
He said people could have a say on the new services until 30 June.
Further information on the Service NSW digital identity services can be accessed at this PS News link.
