Kostadin Kushlev* says research suggests smartphones may be making us less happy in a much wider range of social situations than we might expect.
Apple and Google recently announced features in their forthcoming mobile operating systems designed to “reduce interruptions and manage screen time.”
Android and iOS users alike will soon be able to guard their sleep against digital temptations, easily activate “Do Not Disturb” mode when needed, and get prompted to stop when they have used their favourite apps beyond a personally chosen time limit.
As a psychological scientist who has been studying the effects of mobile technology on wellbeing for the past five years, I can only welcome these new tools.
Indeed, a great deal of research has documented how smartphones might be harming people’s sleep quality or distracting them from nondigital activities.
In my own experimental research, my collaborators and I have found consistent evidence that smartphones can also distract users from the family and friends right in front of them, such as when sharing a meal or spending time with their children.
In situations that clearly call for limiting digital distraction — like playtime with kids — Apple’s and Google’s new tools will offer a convenient solution.
Yet, my research suggests that smartphones may be making us less happy in a much wider range of social situations than we might expect.
The limitations of choice
The crux of the matter is that people, as it turns out, fail to judge what economists call “opportunity costs” — the value of what someone gives up when they make a choice to do one thing and not another.
For example, in a series of studies I conducted with Jason Proulx and Elizabeth Dunn at the University of British Columbia, we found that people neglect a key side effect of relying on their phones for information: they miss out on chances to boost their sense of social connectedness.
Using a mobile map app, for example, obviates the need to rely on other people, removing the opportunity to experience the kindness of a stranger who helpfully provides directions to a store or cinema.
Just put the phone down
It is easy to see how completely forgoing social interaction for technological convenience can hurt someone’s social wellbeing.
But most people use their phones precisely to socialise — often while simultaneously socialising with others in person.
Perhaps it’s having a drink with a co-worker while also Snapchatting with a friend, texting with a partner, or even setting up a new date through Tinder or Grindr.
One may think that socialising with more people simultaneously is better.
But my collaborator, Samantha Heintzelman, and I recently found that combining digital and face-to-face socialising is not as enjoyable as putting down the phone and just spending time together.
In a study at the University of Virginia, we tracked the social behaviour and wellbeing of 174 millennials over the course of a week.
At five random times each day, we sent each person a one-minute survey to complete on their mobile phone.
We asked what they had been doing in the previous 15 minutes, including whether they were socialising in person or digitally (such as by texting or using social media).
We also asked how close or distant they were feeling to other people, and how good or bad they were feeling overall.
We weren’t particularly surprised to find that people felt better and more connected during times when they only socialised face-to-face, compared with when they weren’t socialising at all.
This fit with decades of existing research.
We didn’t find any benefits of digital socialising over not socialising at all, though our study wasn’t designed to explore that distinction.
We did find, however, that when socialising face-to-face only, people felt happier and more connected to others than when they were socialising only through their phones.
This is notable because the people in our study were the generation of so-called digital natives, who have been using smartphones, tablets and computers to interact since very young ages.
Even for them, the benefits gleaned from good old face-to-face talking exceeded the wellbeing of digitally mediated communication.
Most critically, people felt worse and less connected when they mixed face-to-face with digital socialising, compared with when they solely socialised in person.
Our results suggest that digital socialising doesn’t add to, but in fact subtracts from, the psychological benefits of nondigital socialising.
Giving people a fighting chance
As people’s useful digital devices start to provide more and better options for limiting screen time and staving the flow of digital interruptions, deciding when to use those powers is neither obvious nor intuitive.
Behavioural science provides some promising solutions to this predicament.
Rather than having to decide activity by activity when not to be interrupted, people could make “Do Not Disturb” the default, only seeing notifications when they want to.
My recent research suggests, however, that never receiving notifications hurts wellbeing by increasing fear of missing out.
The best way is the middle way: we found that setting the phone to deliver batches of notifications three times a day optimised wellbeing.
To set their users up for optimal psychological benefits from both their digital and their nondigital activities, Google and Apple could make batching notifications easier.
Google and Apple should also expand their proactive recommendations for managing interruptions.
The iPhone, for example, already offers the option to automatically turn on “Do Not Disturb” while driving, and in the forthcoming features, while sleeping.
The growing evidence on how smartphones are compromising wellbeing during social interactions suggests that social and family time also warrants protection from digital disturbance.
People spend more time in the company of their digital gadgets than with friends and even romantic partners.
It is only fair that these devices should learn more about what makes people happy, and provide a chance to reclaim the happiness lost to digital activity — and from the companies that need people’s attention to thrive.
* Kostadin Kushlev is Assistant Professor of Psychology at Georgetown University in the USA. He tweets at @KushlevPhD. His website is www.kushlev.com.
This article first appeared at theconversation.com.
