Consumer Protection and Building and Energy are recommending consumers dealing with companies that offer both plumbing and electrical services to get multiple quotes before signing a contract.
In a joint statement, the Agencies also recommend that home owners do their research to find licensed and reputable tradespeople offering sound technical advice at a fair price.
“The research may involve doing an internet search to ensure the tradies are licensed, and reading online reviews from previous clients, as well as getting recommendations from family and friends,” the Agencies said.
“Alternatively, ask for references or to inspect previous work.”
“Ideally,” they said, “plan ahead and have a company or tradesperson selected before an emergency situation occurs. In the event of a plumbing emergency, know the location of the home’s meter so the water can be turned off, allowing time to get quotes from at least two operators.”
Outgoing Commissioner for Consumer Protection, Lanie Chopping said her Agency had received a significant number of complaints relating to an alleged lack of due care and skill, unsolicited sales breaches and higher than average prices being charged.
“While the vast majority of companies and individuals operating in the industry are reputable and professional, there are some that may not be doing the right thing,” Ms Chopping said.
“It’s essential that consumers requiring plumbing or electrical work get multiple quotes as the costs can vary widely and this ensures they are getting sound advice and the best price.”
She said that as an example, one tradesperson may recommend replacing a hot water system completely at significant cost, while another might be able to repair the existing system at a much lower cost.
“Most consumers are not technical experts and, as a result, may be vulnerable to being misled, so getting at least two quotes for the required work is very important.”
They said that consumers having issues that cannot be resolved directly with the company can lodge an online complaint on the Consumer Protection website.
The website can be accessed at this PS News link.
