The Welsh Government has allocated £4.9 million ($A8.6 million) to improve public services in the Principality so they are easier for people to use.
Deputy Minister for Economy and Transport, Lee Waters (pictured) said the funding would be directed to the Centre for Digital Public Services, which was established last year to transform the design and delivery of digital public services.
“The investment will support specialised training programs and digital squads who will work with public sector organisations and help them to drive up their digital knowledge and improve their online services,” Mr Waters said.
“This will help ensure that people accessing the Public Service digitally can have an experience that is as easy and user-friendly as when they shop or bank online,” he said.
Mr Waters said digital was now a central part of people’s lives — “and that has never been more evident than during this pandemic”.
“It is crucial that our public services evolve to meet the changing expectations of the people who need and use them,” he said.
“We want people to be able to easily access the services they want through a few clicks of the mouse or taps of the screen,” the Deputy Minister said.
Mr Waters said this meant ensuring that first class digital services became the norm in the Public Service — “and this investment in skills, leadership and standards will be the key to helping us achieve that goal”.
Chief Executive of the Centre for Digital Public Services, Sally Meecham said the Centre would support the Welsh public sector to deliver good digital public services that met the needs of all users.
“It’s absolutely brilliant to have received this investment and the commitment to continue our work,” Ms Meecham said.
“This will allow us to work with colleagues across the public sector in Wales and our ever-growing network of partners, suppliers and stakeholders to deliver inclusive and accessible public services,” she said.
Cardiff, 14 January 2021
