Customer satisfaction when dealing with the NSW Public Service has increased over the past year with an independent rating revealing that dealing with Government employees is getting easier all the time.
Minister for Customer Service, Victor Dominello unveiled the findings of the 2020 Customer Satisfaction Measurement Survey saying it showed customers’ overall experience with NSW Government services continuing to rise despite the major challenges faced last year.
“The NSW Public Sector brand perception ranks first for consumers and businesses compared to other industries measured in the latest survey,” Mr Dominello said.
“The consumer satisfaction figure climbed to an all-time high of eight, up from 7.8 out of 10,” he said.
“These numbers are a positive sign, but there’s much more to do.”
Mr Dominello said the survey showed a significant increase in business satisfaction for the first time since 2016, with the benchmark reaching an average of 7.7 out of 10, up from 7.4.
“During summer bushfires and the COVID-19 outbreak, NSW Agencies from Health to Transport, and Education to Police were working to keep people safe,” the Minister said.
“We thank customers for being willing to embrace these changes when it hasn’t always been easy,” he said.
Mr Dominello said the Department of Customer Service would analyse the data and make recommendations to drive customer-centric improvements across the sector.
The 11-page 2020 Customer Satisfaction Measurement Survey results can be accessed at this PS News link.
