The Queensland Police Service (QPS) has launched a new online lost property reporting platform, expected to save officers 8,100 hours per year.
The platform will streamline more than 38,500 reports received via phone and to police stations each year.
Acting Superintendent Kevin Fitzgibbon said the new reporting portal was accessible any time from a computer, tablet or mobile device, migrating almost all lost property reporting away from the front-line and generating an instant reference number for community members.
A/Superintendent Fitzgibbon said the new online reporting system would provide an instantaneous service for community members who currently contacted Policelink via phone or attended a police station to report lost property.
“This new system saves valuable policing time and resources that were previously allocated to lost property reporting and provides better service to the public with a report number to their nominated email address within minutes,” A/Superintendent Fitzgibbon said.
“In 2019, police took more than 38,500 lost property reports which resulted in 8,123 hours of time spent lodging those reports.
He said the new system would allow the QPS to redirect resources to front-line officers that would help to strengthen the Service’s capability to prevent, disrupt, respond and investigate crime, all while providing a better service to the community.
“With our transition from previous reporting to our exclusively online system, police officers and Policelink Client Services Officers are still available to assist vulnerable community members,” A/Superintendent Fitzgibbon said.
“I am incredibly proud of the work that has gone into launching this new system,” he said.
